Every products sold at CuteLook.in is covered under our 10-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 10 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at email@example.com or call us at support number mentioned at Contact Us page, within 10 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money after investigating the issue with product
How do I cancel an order on CuteLook.in?
Cancellation before product has shipped:
● If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
● Cancellation after shipment is not allowed
How do I return a purchased item? What is the procedure to return a product to CuteLook.in?
In order to initiate a return, please call our customer service or email us. Our customer service representative will help you with the process.
● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
● Please send the return shipment back to our warehouse at the address below.
● In case of product being damaged in-transit, please contact our customer service at +91 76761 11022 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 100 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Cutelook account in a form of Store Credit or Can arrange the direct transfer to your back account.